Shipping Information

Shipping is calculated at the time of checkout.

Shipping Information
At The Four Pillars Farmstead & Toad Hall Flowers, we strive to provide efficient and reliable shipping services for our valued customers. Orders placed for all US destinations are sent via USPS, offering a selection of shipping methods at checkout, including ground and priority options.


Shipping Schedule
We operate shipping services from Monday to Friday, excluding holidays, to ensure that your orders are processed promptly. Typically, orders will ship within 3-5 business days after they are placed. However, we want to highlight that shipping carriers may encounter delays due to various factors, such as seasonal fluctuations and other variables beyond our control.


Delivery Time
While we are committed to fulfilling your order as swiftly as possible, it’s important to note that we are unable to guarantee specific delivery times. We understand the importance of timely delivery and will do our utmost to expedite the shipping process. However, unforeseen circumstances within the shipping network may impact the delivery timeline.
We appreciate your understanding and assure you that we are dedicated to providing a seamless shipping experience for our customers. If you have any inquiries or require further assistance regarding shipping, please don't hesitate to reach out to us.
Thank you for choosing The Four Pillars Farmstead & Toad Hall Flowers...

HOW DO I FIND MY SHIPPING RATE?

Shipping is calculated by region, package size and weight at the time of checkout when you enter your zip code.

TRACKING ORDERS-

You will be emailed a tracking number when your order is shipped. Please use the tracking service at the USPS to track your package.

IF YOUR ORDER HASN’T ARRIVED -

Please use the tracking information to track your order, once your order has shipped with the carrier, it is out of our hands.

If your package hasn’t arrived more than 7 days after the promised delivery date, and it is not just delayed, contact us at thefourpillarsfarmstead@gmail.com and we’ll help you out.

CANCELING AN ORDER-

if you need to cancel an order, please contact us within 24hrs via email with your order number which you will have received in your order confirmation email. We are not able to remove individual items, only entire orders.

COMBINING ORDERS FOR SHIPPING-

we are not able to combine separate orders for shipping, when your order comes in, it goes in line to be shipped and we don’t have the staff to try to re-organize orders, so please make sure you have everything you want in one order, or be ok with two separate shipments.

ADDING AND REMOVING ITEMS

we don’t save your credit card number in our system, so we are not able to add to or remove items from your order, we can only cancel an entire order, or create a new order with separate shipping.

RETURNS & REFUNDS

RETURN POLICY

  • We want to make sure you’re completely satisfied with your purchase from Four Pillars Farm. If you need to make a return, please take moment to review the specific return policies for each type of product in the menu on the right side of this page.

  • When making a return, please keep in mind that you will be responsible for any return shipping charges. We regret that original shipping charges are non-refundable.

  • To initiate a return, simply reach out to us via email at thefourpillarsfarmstead@gmail.com. In your message, please provide your name, order number, and a list of the item(s) you wish to return.

  • At Four Pillars Farm LLC, we are committed to ensuring that all our dahlia tubers are dispatched in a robust, growth-ready state, each with a clearly visible eye. In the event that your tubers are damaged or broken during shipping, we kindly ask you to send us photographic evidence of the damage and email us at [Your Farm's Email Address] within 7 days of receiving your shipment. Please note, claims made beyond this 7-day period will not be eligible for a refund or replacement.

    Should such a situation arise, we will assess stock availability and either offer a replacement tuber or process a refund.

    Our team rigorously follows the principle of “when in doubt, throw it out” to eliminate any plants or tubers that show signs of disease during growth or division. If, however, you suspect a virus in the tubers received and wish to apply for a refund, we request that you provide a positive virus test result within 30 days of receiving your shipment.

    Please note that we do not issue refunds based on the tuber production rate. The yield of dahlia tubers varies according to the variety and is influenced by weather and other growing conditions.

    We assure you that our dahlia tubers are shipped true to their labeled variety. In the rare instance of a labeling error, please reach out to us via email with a photograph and your order number for us to address the issue. Depending on the circumstances, we may offer a refund or a replacement tuber.

  • If after having followed our planting instructions, your seeds do not perform satisfactorily, please contact us immediately and we’ll send you replacement seeds if we have them, or a refund of the seed price only Four Pillars Farm LLC is not responsible for refunding the cost of shipping. Four Pillars Farm LLC is not liable for any damage resulting from crop loss or failure. Reports must be made within two weeks of noticing the problem and within 1 year of purchasing the seeds.

  • Returns are accepted for non-perishable items (i.e., books, hats, shirts) within 14 days of the receipt of your order. Items must be unused and packaging unopened. An original receipt or gift receipt is required.

    The customer is responsible for any return shipping charges.

    Original shipping charges are not refundable.

    To submit a return, please contact us by email at thefourpillarsfarmstead@gmail.com Include your name, order number, list of item(s) you would like to return.

  • At Four Pillars Farm LLC, customer satisfaction is paramount, and we are dedicated to delivering only the finest quality wreaths to our valued customers.

    For guidance on maintaining the beauty and longevity of your wreath, please refer to our wreath care instructions available HERE

    We understand the unique and perishable nature of our wreaths, and due to this, we are unable to accept returns.

    In the event that you need to request a change in the shipping date after your purchase, please note that we cannot offer refunds due to the perishable nature of our products.

    Should your wreath arrive with any damage, we ask that you report this to us within 8 hours of receipt. To initiate a refund request, please contact us at thefourpillarsfarmstead@gmail.com When emailing, kindly include your name, the order number, and any photographs or videos of the wreath and/or any damage to the packaging. Please note that we require photographic or video evidence of the wreath and packaging condition to issue any credits.

  • If a digital course booking is cancelled within 14 calendar days of receiving an order confirmation and before the start of the course, without providing any reason, you are entitled to a full refund of the price paid. However, if a digital course if entered, viewed or completed, a refund is not available for any reason.

  • Educational workshops are fully refundable up to 21 days before the workshop, 50 percent refundable between 21 days and 7 days before the event and non refundable 7 days prior to the event.

    Cut flower events are non refundable but may be exchanged for another similarly priced event date if it is not sold out within the same year.

    On farm dinners are non-refundable.